Please perform the following steps to resolve the issue
1- Settings >> Apps >> tap on 3 dots >> show system apps >> select the perticular game app >> storage >> clear cache.
2- Update the application and recheck.
3- Kindly reinstall this application and check.
For further assistance, register your concern in Samsung members app (Open Samsung member BETA app> BETA feedback > Send feedback > Error report > Collect log files > attach).
Nilesh3534
Active Level 5
12-11-2019 04:11 AM
in
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iVirus
Active Level 7
12-11-2019 04:21 AM
in
Crash can happen from Mobile side as well from Game/app side
Game/app also need to be compatible with Android 10 to play seemless.
So need to check from both sides :)
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BháğwäťĞhóđķê
Active Level 4
12-11-2019 07:46 AM
in
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Samsung_Support3
Moderator
12-18-2019 08:56 AM
in
Hi there,
Please perform the following steps to resolve the issue
1- Settings >> Apps >> tap on 3 dots >> show system apps >> select the perticular game app >> storage >> clear cache.
2- Update the application and recheck.
3- Kindly reinstall this application and check.
For further assistance, register your concern in Samsung members app (Open Samsung member BETA app> BETA feedback > Send feedback > Error report > Collect log files > attach).
Regards,
Team Samsung Members
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loveinvns
Active Level 7
12-18-2019 01:25 PM
in
0 likes