title:

Connectivity Issues

(Post creation time:  

06-9-2023 02:51 AM

)

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S

Som_M

Active Level 1

last edited

 

06-9-2023 02:51 AM

 

in

 
Since last 3 days, my phone is continously having network drop at all locations. Have got SIM changed, Network setting adjusted. However, issue persists. SIM is working fine in other handset. Its same problem, when other operator SIM is inserted in my phone. What could be problem and likely resolution?
    • C

      Cnusri

      Active Level 7

      06-9-2023 04:16 AM

       

      in

       

      0 likes

    • CM

      cs-member11

      Moderator

      06-9-2023 12:10 PM

       

      in

       

      Dear Samsung Member,

      Greetings from Samsung Customer Support!

      We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

      Check device network mode settings
      Please follow the below steps.

      Step1: Navigate to apps screen and tap on Settings.
      Step2: Tap on Connections.
      Step3: Tap on Mobile networks.
      Step4: Tap on network mode SIM1 or SIM2.
      Step5: Select network mode.

      Note: We recommend to set device network mode as LTE/3G/2G or 5g (auto connect) mode.

      Check network operator settings
      Kindly set device network operator as "Automatically".

      Please follow the below steps.

      Step1: Navigate to apps screen and tap on Settings.
      Step2: Tap on Connections.
      Step3: Tap on Mobile networks.
      Step4: Tap on Network operators.
      Step5: Select automatically.
      Note: We recommend to set device network operators as 5g/LTE/3G/2G (auto connect) mode.
      Step6: Tap on OK.
      Step7: Registered on network.

      In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

      Thank you for writing to Samsung.

      Warm Regards,
      Samsung Customer Support

      0 likes

    • S

      Som_M

      Active Level 1

      06-11-2023 05:28 AM

       

      in

       
      Thanks for steps. I have tried same many times and visited Samsung customer care center for software upgrade as well. Still facing the same issue

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