title:
Connectivity Issues
(Post creation time:
10-9-2023 06:53 AM
)
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PravinKumar007
Active Level 3
Hi, this is Zoya from Girish Metal India. I am experiencing Wi-Fi or mobile data connectivity issues on my Samsung phone. Are there any troubleshooting tips or solutions for stable connections?
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RĀJ
Expert Level 5
10-9-2023 07:04 AM
in
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cs_member10
Moderator
10-9-2023 03:10 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, kindly perform the following steps to resolve your issue.
Galaxy device Wi-Fi issue:
Forget the Network: Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
Reset settings: Settings > General Management > Reset.
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
Galaxy device data issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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