title:
Connectivity issues
(Post creation time:
07-27-2023 09:18 AM
)
492 Views
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Pritam_A34
Active Level 3
I'm having connectivity issues with my galaxy A34...I've been using this phone from around past 2 months and I was using jio true 5g and didn't got any issues early but from past 2 days I'm not getting 5g neither in my jio 5g Sim nor in my Aircel 5g sim!! Can anyone tell me how to fix this ??
Note: I've restarted and switched on and off the phone several times bur still the same and yes my area is 5g supporting area
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sarnandu
Expert Level 1
07-27-2023 09:32 AM
in
0 likes
Pritam_A34
Active Level 3
07-27-2023 09:37 AM
in
0 likes
cs_member10
Moderator
07-29-2023 05:55 AM
in
Dear Samsung member,
Greetings from Samsung customer support.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.
Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as 5G/LTE/3G/2G(auto connect) mode.
Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
Pritam_A34
Active Level 3
07-29-2023 06:03 AM
in
0 likes