‎Samsung Note 20 Ultra Heating & Battery Issue

J

JD533

Active Level 3

last edited

09-20-2020 05:34 PM

in

I am facing some problems in my note 20 ultra if i use 8k video resolution or ar doodle features in cameras its get heated very much immediately & phone gets hang completely because of heating and also facing some serious battery drain issue... I feel like Samsung is cheating with his regular customers in INDIA & phone like Note 20 ultra its cost whopping 1.05 lacs or 1430$ us dollar in india... Its completely pathetic by samsung (please reply if some one facing same problem)

C
Cinematographerrr
Active Level 8
09-20-2020 05:40 PM

in

Galaxy Note
Request for a replacement within 10 days. I don't have any issues luckily.
C
Cinematographerrr
Active Level 8
09-20-2020 06:44 PM

in

Galaxy Note
Thank you 😊
J
JD533
Active Level 3
09-23-2020 09:55 AM

in

Galaxy Note
process for replacement??
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C
Cinematographerrr
Active Level 8
09-23-2020 10:14 AM

in

Galaxy Note
Contact near service centre or mail to samsung support or contact them via whatsapp
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T
Tamim87
Active Level 5
09-20-2020 06:37 PM

in

Galaxy Note
Samsung India till now not present this model
H
HarpreetSinghMakol
Expert Level 2
09-20-2020 09:53 PM

in

Galaxy Note
Agree....Samsung has lost it's business ethics...
N
NoteFun
Active Level 7
09-20-2020 11:22 PM

in

Galaxy Note
Yes, there is heating issues, no matter if its 1.05 lacs or 10-20k, it really feels bad..heating is near camera panel and rear bottom panel along with the Front screen glass...
S
Shammy4
Active Level 6
09-21-2020 12:52 AM

in

Galaxy Note
I have this same issue. Replacement won't help, because the culprit is the inefficient EXYNOS 990.
J
JD533
Active Level 3
09-23-2020 09:52 AM

in

Galaxy Note
what process you follow for replacement???
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S
Shammy4
Active Level 6
09-23-2020 10:33 AM

in

Galaxy Note
i haven't replaced because this is the inefficiency of the exynos 990 chipset, every phone has this issue.
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S
Shammy4
Active Level 6
09-21-2020 12:54 AM

in

Galaxy Note
samsung should compensate every Note 20 ultra customer with the replacement with SD 865+ variant.
K
kjin
Active Level 4
09-21-2020 09:48 AM

in

Galaxy Note
Yeah... I am also facing the same issue. My note 20 also gets terribly heated up even while charging and it also stopped working when I tried to create an 8k video.
The problem is with exynos processor. Samsung has short changed their customers in India, first by overcharging and second with an incompetent exynos processor. Samsung should immediately compensate us by replacing our note 20 ultra with SD 865 plus processor or refund atleast Rs 25000 / for providing an inferior ultra vis a vis USA customers where note 20 ultra is given with SD 865 + processor.
Someone should engage a lawyer or if there is any lawyer in our community then he should send a legal notice to Samsung for this monkey practice of providing different specs for a same brand.
J
JD533
Active Level 3
09-23-2020 09:50 AM

in

Galaxy Note
yeah bro you r right...but what should we do now give me some genuine suggestion
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K
kjin
Active Level 4
09-21-2020 09:50 AM

in

Galaxy Note
Why they have not provided a temp sensor in this costly flagship mobile.
CM
cs-member13
Expert Level 4
09-21-2020 02:31 PM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Samsung Note 20 Ultra Heating & Battery Issue

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