title:
Note 20 Ultra Heating Issue
(Post creation time:
01-13-2021 11:33 AM
)
247 Views
I
ItsMePranu
Active Level 1
I am facing heating issue since i bought this device. I thought it will go away with the One UI 3.0 update but no. I have updated to One UI 3.0 for more than 15 days but heating issue has not been cleared.Is anyone facing heating issues with your Note 20 Ultra. Let me know if there is a remedy.
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cs-member13
Expert Level 4
01-14-2021 03:04 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Overheating" issue please follow the below given step:
>>Close background running apps.
Follow the link for more details:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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