‎Samsun Note 9 - Issues with display | Samsung Members Community

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PSureshKumar

Beginner Level 2

last edited

11-2-2020 01:06 AM

in

Hi all, my 10 month old note 9 is having display issues since 2 days. I had used maps application continually for an hour and the display went all green and blur. Phone got highly heated up as well... issue was resolved post when a restart but continues to happen frequently. Please help/advised - Thanks

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V
vencut
Active Level 1
11-2-2020 03:17 AM

in

Galaxy Note
thats a bug in note 9 and not even new patch given over Oct release is not working out..try exchanging the phone before it deteriorate
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FearLesS007
Active Level 7
11-2-2020 06:32 AM

in

Galaxy Note
go to service center
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ZaynM23
Active Level 5
11-2-2020 06:41 AM

in

Galaxy Note
display is broken and samsung will blame it on you
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CM
cs-member13
Expert Level 4
11-3-2020 03:03 PM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Samsun Note 9 - Issues with display

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