title:
Note 9 display issues
(Post creation time:
05-31-2020 12:18 PM
)
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S
Sai2007
Active Level 1
Hi All,
There are some display issues in Note 9 did anyone face this after software updates.
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Dilli
Expert Level 5
05-31-2020 01:12 PM
in
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Sai2007
Active Level 1
05-31-2020 02:20 PM
in
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Dilli
Expert Level 5
05-31-2020 02:46 PM
in
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Lauki
Active Level 10
05-31-2020 03:01 PM
in
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cs_member10
Moderator
06-2-2020 11:23 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "display issue" kindly follow the given below steps:
1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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AK0101
Active Level 6
08-11-2020 02:34 PM
in
Please follow this link to escalate to CEO help desk
https://www.samsung.com/in/support/write-to-our-ceo/
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