‎Note 9 screen discoloration | Samsung Members Community

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Sumair123

Beginner Level 2

last edited

06-20-2020 08:58 PM

in

I am also facing this screen discoloration issue. Everything was fine and suddenly my phone display went to **bleep** with screen discoloration and horizontal lines. #samsung need to satisfy their customers as quickly as possible by announcing an immediate solution or else they are gonna create another set back just like note7.

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Anonymous User
Beginner Level 1
06-21-2020 07:22 AM

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Galaxy Note
how did you update your software? by mobile data/wifi or firmware flash by smart switch? it's recommended to download it by smart switch or by Odin
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Yusuf0007
Beginner Level 4
06-21-2020 08:07 AM

in

Galaxy Note
I am too facing this screen discoloration issue. my phone display went to **bleep** with screen discoloration and horizontal lines. #samsung need to satisfy their customers as quickly as possible by announcing an immediate solution or else replace my phone without charging
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Samsung_Support3
Moderator
06-23-2020 12:51 PM

in

Galaxy Note
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check device in Safe Mode.
a. Press and hold the Power key, when Power off icon appears.
b. Press and hold the power off icon.
To exit safe mode just restart your device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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Dheeraj_jangra
Active Level 4
06-25-2020 05:57 PM

in

Galaxy Note
same here.. am a owner of note 9 but now I have decide will never buy samsung mobile... will only use apple product.. 6 years of software update + best and quick to resolve any issue.. samsung sold 70,000 rs mobile and then never care about there customers
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Samsungnote9_user
Active Level 1
06-27-2020 05:00 PM

in

Galaxy Note
I had followed all steps provided by Samsung on my Note 9 (including the safe mode method), but nothing worked. Due to the current Lockdown, I didn't even feel comfortable to approach the service centre. I was eagerly waiting for Samsung's new update (2.1) to be released & hoped that this update will fix the screen discoloration. However, today when i finally updated the software to UI Version 2.1 (Android security patch level 01 June 2020), the green screen issue still persists on my Note 9. I am quite annoyed with Samsung not being able to provide a solution to their so called premium model phone.

As of now, the display is worse than a 100$ phone available in the market. Didn't expect this from Samsung. I hope Samsung is listening to all the users who have invested considerable amount to buy this phone. Please........ we need an immediate solution to solve the display issue.
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Dheeraj_jangra
Active Level 4
06-27-2020 05:10 PM

in

Galaxy Note
don't not matter how much we cry .. nobody will listen us.. best thing is trade samsung mobile and buy APPLE product
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AK0101
Active Level 6
08-11-2020 02:30 PM

in

Galaxy Note
All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/
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title:

Note 9 screen discoloration

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