title:
Note 9 Screen discoloration and over heating
(Post creation time:
06-27-2020 12:47 PM
)
3302 Views
A
AGP
Active Level 1
Using Note9 (SM-960F) since 2018. Bought it in preorder (sale) booking.
Since march 2019, the phone is overheating and the screen display turn green for some time.
It is restored to normal (as earlier) after few minutes.
I am thus sure that this is software issue and changing screen would not solve it.
Even June update has not solved it. Kooks like there are many users who are facing this issue.
Samsung should offer system update to resolve this issue.
I have been using note series since Note 2....Such issues will cause persons like me to lose faith in beautiful Note series on which we depend on
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iamrohitkm
Expert Level 5
06-27-2020 02:04 PM
in
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iamrohitkm
Expert Level 5
06-27-2020 03:17 PM
in
0 likes
AGP
Active Level 1
06-27-2020 05:09 PM
in
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iamrohitkm
Expert Level 5
06-27-2020 05:20 PM
in
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Samsungnote9_user
Active Level 1
06-27-2020 05:40 PM
in
I had followed all steps provided by Samsung on my Note 9 (including the safe mode method), but nothing worked. Due to the current Lockdown, I didn't even feel comfortable to approach the service centre. I was eagerly waiting for Samsung's new update (2.1) to be released & hoped that this update will fix the screen discoloration. However, today when i finally updated the software to UI Version 2.1 (Android security patch level 01 June 2020), the green screen issue still persists on my Note 9. I am quite annoyed with Samsung not being able to provide a solution to their so called premium model phone.
As of now, the display is worse than a 100$ phone available in the market. Didn't expect this from Samsung. I hope Samsung is listening to all the users who have invested considerable amount to buy this phone. Please........ we need an immediate solution to solve the display issue.
cs-member13
Expert Level 4
06-30-2020 06:19 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "display" issue kindly follow the given below steps:
1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
And to resolve "Overheating" issue kindly follow the given below steps :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report), along with the screenshot, this will help us to further investigate and resolve your concern."
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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rajvarpe
Active Level 1
07-23-2020 04:07 AM
in
सैमसंग इसका सॉल्यूशन जल्दी निकालें..
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rajvarpe
Active Level 1
07-23-2020 04:06 AM
in
सैमसंग इसका सॉल्यूशन जल्दी निकालें..
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AK0101
Active Level 6
08-11-2020 02:28 PM
in
Please follow this link to escalate to CEO help desk
https://www.samsung.com/in/support/write-to-our-ceo/
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