title:

Note 20 Ultra Heating issue

(Post creation time:  

08-30-2020 09:00 AM

)

3403 Views

P

Padu

Active Level 3

last edited

 

08-30-2020 09:00 AM

 

in

 
Hi 

I am using note 20 ultra past two days and if am using camera for few min.So much heat on over the phone.Samsung pl act fast and share me update.Also found many apps crushing...
  • E

    Eswar123

    Active Level 6

    08-30-2020 09:11 AM

     

    in

     
    Yes I am also facing same issue.Samsung pls act fast.
  • G

    galaxyboi

    Expert Level 4

    08-30-2020 09:18 AM

     

    in

     
    bro the heating is because of the exynos 990 processor and in note 20 Samsung has used graphite cooling which inferior in terms of keeping phone cool than copper cooling
  • D

    Dilli

    Expert Level 5

    08-30-2020 10:09 AM

     

    in

     
    Now more heating videos are cropping on YouTube. Check them. You have to now live with it even if you replace your new phone .Culprit is the processor. 😉
  • D

    Dilli

    Expert Level 5

    08-30-2020 10:59 AM

     

    in

     
    P

    Padu

    Active Level 3

    08-30-2020 03:21 PM

     

    in

     
    Now how to rectify this.Samsung plan to replace or we need live with the situation

    0 likes

  • 4

    08-30-2020 01:32 PM

     

    in

     
    You are stuck with this now. Mark my words no update will fix this issue. I waited for the resolution of heating issue on my S20+ too but nothing happened. I will recommend you to return it if you wanna and buy Note 10 + instead.

    0 likes

  • CM

    cs-member13

    Expert Level 4

    09-3-2020 01:34 PM

     

    in

     

    Dear Samsung Member,


    Greetings from Samsung Customer Support!


    To resolve "App crash" issue kindly follow the given below step:-


    - Launch your settings>apps>crashing app>storage>touch clear cache &clear data.

     

    For heating issue follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

    After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
    Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


    Thank you for writing to Samsung.


    Warm Regards,
    Samsung Customer Support

    0 likes

    V

    vedvyas

    Active Level 3

    10-18-2020 03:13 AM

     

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    I have facing same overheating with camera app. Exynos 990 is very bad chipset. Even 500 dollar phones performs well without heating issues, even if you're using for hours. Useless note 20 ultra.

    0 likes

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    VenkatAvinashKarra

    Beginner Level 2

    09-29-2020 01:37 AM

     

    in

     

    I am facing same for Indian model. It **bleep**

    0 likes