‎Camera over exposure and bad dynamic range

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AravindVaidhyanathan

Active Level 1

last edited

12-2-2018 06:37 AM

in

This is one of the deal breakers for the customers who chose Note 9 for it's otherwise good camera performance.

The background gets over exposed and becomes plain white on Selfies, Selfie focus and live focus. This makes the camera experience bad though the other aspects are good.

Take the iPhone XS(the best) or the Pixel 3 as examples for the right exposure for these three modes. See Camera comparison videos on YouTube and all such videos highlight this issue.

This needs serious consideration and a fix should roll out asap to retain our trust. We want Samsung to be the best and are helping you achieve it.

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YRSS
Expert Level 5
12-2-2018 06:44 AM

in

Galaxy Note
right
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Y
YRSS
Expert Level 5
12-2-2018 06:44 AM

in

Galaxy Note
Samsung must be serious on this aspect and software otherwise loose customers
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sak1
Active Level 6
12-2-2018 07:02 AM

in

Galaxy Note
exactly.. This is the same over exposure issue since the galaxy S3..

Also, the Dynamic range should be improved...
The hardware of Note 9 is extremely good, only software processing needs to be improved..
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admin_
Expert Level 5
12-10-2018 10:42 AM

in

Galaxy Note
Please know that we are continuously working to improve the Samsung customer experience, and we have taken your feedback into consideration. We want to improve Samsung so it serves your needs and is the best product it can be. If you have any other suggestions you would like to share with our product team, please let us know. Your comments and requests are greatly appreciated. We appreciate you taking the time to share your ideas.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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faizal3
Beginner Level 2
12-12-2018 04:28 AM

in

Galaxy Note
I thought I was the only one but my selfies are always washed out in bright light. please fix it
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title:

Camera over exposure and bad dynamic range

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