‎Camera Dynamic range issue | Samsung Members Community

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Moeenkhan10

Beginner Level 2

last edited

06-28-2020 02:15 PM

in

Ever since I update my Samsung Galaxy A7 2018 to Android 10 the camera Dynamic range have became poor!

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SaketPriyadarshi
Active Level 8
06-28-2020 02:27 PM

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Galaxy A
It might be turned off or it might be due to samsung's new color processing
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Abhi2503
Active Level 5
06-30-2020 02:35 AM

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Galaxy A
yeah bro i also noticed that
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cs-member13
Expert Level 4
06-30-2020 10:44 AM

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Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform following methods to resolve the Camera issue :

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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