‎hanging problem | Samsung Members Community

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vicky899

Beginner Level 2

last edited

06-19-2020 05:28 PM

in

Galaxy M

Facing the mobile hanging problem during the massage type , this problem be come from last updated

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LuckyGhouse
Active Level 6
06-20-2020 02:55 AM

in

Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We at Samsung understand the issue. Kindly follow the below mentioned step to improve the performance of the device:
Settings >> General Management >> Reset>> Reset settings: Factory Data Reset

Kindly create data backup of your device via SMART switch mobile application or
http://www.samsung.com/in/support/smartswitch pc suite.
Remember google password before resetting the device because it required during initial setup.

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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AMPK
Expert Level 3
06-20-2020 05:30 AM

in

Galaxy M
we appreciate that you responded immediately to our problems. But see the threads in this community every day from newly purchased mobile to used one facing similar problems. Even people have said they tried factory reset and problems persist. So your standard troubleshoot is not the solution but a firmware to all the models is the solution.
you would have got error report from all of us. So please analyse the problem give a solution once in for all. Hope you will take this suggestion positively and keep up the Samsung brand image. Thanks.
CM
cs-member13
Expert Level 4
06-23-2020 01:06 PM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "Device hanging issue" kindly follow the given below steps:

1) Check device cache: Settings>Device care>Storage>Clean now.
For a particular application: Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

2) Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

Please visit this mentioned link for more information : https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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hanging problem

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