title:

Automatically restart

(Post creation time:  

08-22-2022 11:06 AM

)

281 Views

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skdhar

Active Level 3

last edited

 

08-22-2022 11:06 AM

 

in

 
Galaxy m31 prime phone is restart automatically many times 
    • S

      sudhakar35gm

      Expert Level 3

      08-22-2022 11:11 AM

       

      in

       
      Remove the SIM, memory card and insert again

      0 likes

    • S

      SrajTech

      Expert Level 5

      08-22-2022 12:33 PM

       

      in

       
      This is a manufacturing defect of exynos 9611 soc and a quality control fault of Samsung
      They had provided free repair to many users but now it has become widespread
      https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335
      Follow the above steps in the post, if they deny, then ask for discount and be adamant that the update has damaged your phone, tell them you will file complaints in consumer forum

      0 likes

    • C

      cs_member8

      Moderator

      09-3-2022 06:33 PM

       

      in

       

      Dear Samsung member,

      Greetings from Samsung customer support.

      We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

      There are two methods to disable the auto-restart function
      Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
      Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

      If you are facing this issue after installing any new application then uninstall that application.
      Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

      Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

      If the issue still persists we would request you to kindly visit your nearby service center, for the physical inspection of your device. Please be assured, our team will surely help you with this.

      You can search for the nearby service center from the given link:-https://www.samsung.com/in/support/service-center/

      Thank you for writing to us.
      Warm Regards,
      Samsung Customer Support.

      0 likes

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