title:

Automatically restart

(Post creation time:  

10-8-2020 01:17 PM

)

322 Views

P

PrabeshAdhikari

Active Level 9

last edited

 

10-8-2020 01:17 PM

 

in

 
When I was in video call in messenger, my phone automatically restarted..🤔
#galaxya50
    • E

      Ehsank

      Expert Level 5

      10-8-2020 01:39 PM

       

      in

       
      only in messenger?
      E

      Ehsank

      Expert Level 5

      10-8-2020 02:56 PM

       

      in

       
      resetting what? reset phone, or app preferences or only settings reset?
      P

      PrabeshAdhikari

      Active Level 9

      10-8-2020 03:56 PM

       

      in

       
      i had done factory data reset
      E

      Ehsank

      Expert Level 5

      10-8-2020 05:56 PM

       

      in

       
      so do one thing more now
      go to settings >general Management >reset>reset settings
      2nd thing you can do is reset app preference
      Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
    • S

      10-9-2020 06:09 PM

       

      in

       

      Dear Samsung Member,

      Greetings from Samsung Customer Support!


      To resolve auto restart issue please follow below given steps:
      Go to Settings > General management > Reset > Turn off auto start.

       

      For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


      Thank you for writing to Samsung.

       

      Warm Regards,
      Samsung Customer Support

      0 likes

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