‎Finger Print sensor is not working | Samsung Members Community

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wikisunny

Active Level 1

last edited

06-20-2018 04:08 AM

in

I am using Samsung j7 max and finger print sensor is not working .. I have restarted my device many times but still no use. yesterday it was working fine and since morning it's not working.. it shows "finger print sensor is not responding"

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08
Active Level 5
06-20-2018 04:27 AM

in

Galaxy J
same here
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Bapi002
Beginner Level 4
06-20-2018 05:21 AM

in

Galaxy J
same here
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wikisunny
Active Level 1
06-20-2018 07:13 AM

in

Galaxy J
yaar.. now it is intolerable phone is getting unlocked without any asking for any pattern 😓😓 serious security concern !!
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A
admin_
Expert Level 5
06-22-2018 07:54 AM

in

Galaxy J
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3) Re-configure the fingerprint lock to check the issue.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/
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Finger Print sensor is not working

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