‎Finger print sensor not working | Samsung Members Community

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nbutee

Active Level 1

last edited

04-22-2021 01:07 AM

in

Finger print sensor is completely inactive

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PratikGoswamiPM
Expert Level 1
04-22-2021 01:38 AM

in

Galaxy M
Which device?
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nbutee
Active Level 1
04-22-2021 02:03 AM

in

Galaxy M
M31
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chitti1998
Expert Level 2
04-22-2021 03:28 AM

in

Galaxy M
Restart mobile once if done. Try to re register and check. You can try checking your fingerprint in biometric section before re register. And also rub u r registered finger and check.
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Samsung_Support1
Moderator
04-24-2021 05:56 AM

in

Galaxy M
Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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nbutee
Active Level 1
04-28-2021 02:58 AM

in

Galaxy M
I did restart in safer mode and the finger print sensor worked again for two three minutes but then again it went off. Now again not working.
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