‎internet connection | Samsung Members Community

A

anilsutar123

Active Level 5

last edited

03-21-2020 02:35 PM

in

I am using 2 sim in my A50 but my problem is only sim 1 is connected in internet but swipe to sim 2 is not connect in internet why ? any one face this type of problem

Help me Samsung

I
indiantrueindian
★★
03-21-2020 03:56 PM

in

Galaxy A
if you want to use internet on sim 2 go to settings >mobile networks >change network mode to lte only ( if your area have a good 4g connection coverage) or 4g/3g (if occasional 4g but most time 3g connection)
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S
sayanm50
Active Level 9
03-21-2020 04:42 PM

in

Galaxy A
stupid answer
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indiantrueindian
★★
03-22-2020 12:45 PM

in

Galaxy A
yes obviously stupid

but much better than some stupid guy who are on active level 8 and do nothing
i at least try to solve the problem but some would not like to help anyone they just know to troll anyone
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indiantrueindian
★★
03-21-2020 03:57 PM

in

Galaxy A
or go to settings then sim card manager then set data profile as sim2 or ask each time
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S
sayanm50
Active Level 9
03-21-2020 04:42 PM

in

Galaxy A
you are using Airtel then
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D
Devaraj
Active Level 7
03-21-2020 05:49 PM

in

Galaxy A
check access point name in mobile networks settings or check internet activation in the sim
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cs_member9
Active Level 7
04-6-2020 06:55 AM

in

Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support

Below mentioned path will help you enable smart dual sim.

1. Settings >Connections >SIM card manager >Smart dual SIM >Tap OK on Pop up> Enter Phone numbers and tap on OK> Select SIM card and tap on Done.

2. Reset the device: Setting>general management>reset>reset setting

Note:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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internet connection

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