Internet connection issue

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

• Check Settings

If mobile internet is not working during the call, then check settings 'Use internet during call'
Please follow the below steps to enable 'Use Internet during call'
▶ Go to 'Settings'
▶ Tap on Mobile Networks
▶ Tap on Use Internet during the call
▶ Tap to Enable it, if disabled

• Check Mobile Network

Please follow the below steps:
▶ Go to Settings
▶ Tap on Connections
▶ Tap on Mobile networks
▶ Tap on Network mode
Step1: Select 5G/LTE/3G/2G (auto connect) or LTE/3G/2G (auto connect) or 3G/2G (auto connect)

Check Network Operator

Please follow the below steps:
▶ Go to Settings
▶ Tap on Connections
▶ Tap on Mobile networks
▶ Tap on Network operators
▶ Tap on Select automatically

• Check Data Roaming
Please follow the below steps:
▶ Go to Settings
▶Tap on Connections
▶ Tap on Mobile networks
▶Tap on Data roaming to enable it, if disabled

• Reset network settings
Please follow the below steps:
▶ Go to Settings
▶ Tap on General management
▶ Tap on Reset
▶ Tap on Reset network settings
▶ Tap on Reset settings
▶ Unlock your screen (If you have previously set it)
▶ Tap on Reset

• This will reset all network settings, including those for:

· Wi-Fi
· Mobile data
· Bluetooth
Check another network operator's SIM
If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator's SIM.

• Software update

Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
Please ensure enough storage space in your device.
Please ensure your device has a sufficient battery for updating software. (above 50%)

Please follow the below steps:
▶ Navigate to the app's screen and tap on Settings.
▶ Tap on Software update.
▶ Tap on Download and Install.
▶ Checking for software updates.
▶ Software update available.
▶ Tap on Download.
▶ Downloading updates.
▶ Tap on Install Now.
Note: Your phone will restart after the update is installed

• Reset the device

. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch PC suite.
. Remember the Google password before resetting the device because it is required during initial setup.
. If you do not remember, then reset (Forgot password) your Google account.
For this;
Open Gmail (https://accounts.google.com/servicelogin)
Select forgot password

Select "try another way" like mobile number, security question, etc.
Select Next.
Enter a new password.
Tap on Next.

• How to reset:

Please follow the below steps:
▶ Navigate to the app's screen and tap on Settings.
▶ Tap on General Management.
▶ Tap on Reset.
Factory data reset: Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support