‎hang problem | Samsung Members Community

1

1994divu

Active Level 3

last edited

03-30-2021 01:36 PM

in

Galaxy A

I have use A50 since 2 year

When I update my phone to android 11

I have problem Like hang phone gateing temperature high and most of time my whatspp and other app seen me app is not responding

Some time I see that one up is not responding

And my USB c port is not working with my PC

Pleas suggeste me what can I do for this

Thank you

E
Ehsank
Expert Level 5
03-30-2021 01:37 PM

in

Galaxy A
Regarding app not responding

Check update for Android system web view in playstore if available then update it
And check notice from Samsung
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E
Ehsank
Expert Level 5
03-30-2021 01:38 PM

in

Galaxy A
And for hang or other few issues you can perform these below steps

A. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)
OR
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect other mobile.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

And if still same issue persist then try these below steps;

B. Go to >Settings>General Management>Reset >Reset settings

C. Go to Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)

D. Go to settings >Accessibility >Visibility Enhancement >enable Remove Animation
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R
Raghavendra98
Active Level 8
03-30-2021 01:57 PM

in

Galaxy A
I have M30s.

Don't clear cache partition and stuff. None of it works. Those are extreme measures for phone misbehaving...not lagging. The update is buggy. Wait for bug fixes.
R
Raghavendra98
Active Level 8
03-30-2021 01:58 PM

in

Galaxy A
As long as the phone is usable, just chill.

Only way out is total factory reset that starts afresh with Android 11.

But don't get into all that.
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S
Samsung_Support1
Moderator
04-2-2021 04:52 PM

in

Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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hang problem

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