title:
Wi-Fi connection problem
(Post creation time:
10-22-2020 03:45 PM
)
185 Views
S
shopnovukh
Active Level 1
It seems my Samsung A30s get disconnected from Wi-Fi after sometime. Is it just me or anyone else facing same Wi-Fi issue?
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cs-member13
Expert Level 4
10-30-2020 03:57 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "Wi-Fi" issue kindly follow the given below steps:
1) Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.
2) Reset the device: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>>Tap on Settings>Tap on General Management>Tap on Reset.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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