‎Battery Issues | Samsung SEAO Community

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Kombatsd

Active Level 7

last edited

Tuesday, September 7th, 2021 09:51 AM

in

Galaxy Z

Hi. Question to members who has the Z Fold 3.

- Are you experiencing battery drainage faster than normal?

- Does your phone get home when it's charging?

Mine has the above 2 issues.

Hopefully Samsung has a software update to resolve these issues.

Thanks.

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TheGhostlyRecon
Active Level 6
Tuesday, September 7th, 2021 10:59 PM

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Galaxy Z
The battery will learn how you use your phone, so sometimes the first couple weeks can feel like it is using more. Once it learns your patterns, it should get better
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Kombatsd
Active Level 7
Wednesday, September 8th, 2021 12:51 AM

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Galaxy Z
Let's hope so mate 😊
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KJ
k-JPG
Active Level 7
Wednesday, September 8th, 2021 01:15 AM

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Galaxy Z
Give it a week or so to understand your patterns. I used mine for a day and it's fine; however, I don't have many things happening in the background.

Do you have many notifications or apps running in the background?
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Kombatsd
Active Level 7
Wednesday, September 8th, 2021 01:22 AM

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Galaxy Z
Hi. Yes, I do have apps running in the background. Mostly security apps.
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SamsungLaura
Moderator
Wednesday, September 8th, 2021 03:55 AM

in

Galaxy Z
Hi @Kombatsd, as mentioned below there is a time period to adjust your usage patterns. However, if the issue persists after a while, feel free to send us an Error Report via the Samsung Members app.

To do this:

Samsung Members > Get Help > Error Reports > Battery > Describe issue and frequency > Tick 'send log data'
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Kombatsd
Active Level 7
Sunday, September 12th, 2021 11:27 AM

in

Galaxy Z
For the past couple of days, I've noticed that my fully charged phone dropped 2% in 5 minutes without using the phone. There must be something wrong!
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SamsungLaura
Moderator
Sunday, September 12th, 2021 10:44 PM

in

Galaxy Z
Hi @Kombatsd, sorry to hear the issue persists. Please send through that error report as mentioned above so we can investigate further.
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Kombatsd
Active Level 7
Sunday, September 12th, 2021 11:08 PM

in

Galaxy Z
Thanks Laura. I'm still waiting on a response from an error report I sent a week ago on my Note 10+ issue.
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SamsungLaura
Moderator
Monday, September 13th, 2021 05:29 AM

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Galaxy Z
Hi @Kombatsd, thanks for additional information.

After looking into your error report, I can see that it was escalated to our research and development team for further analysis and is still with our R&D team.
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Kombatsd
Active Level 7
Monday, September 13th, 2021 10:23 AM

in

Galaxy Z
Hi Laura. After going through my phone settings, I've found the reason why I can't add apps to the never sleeping app list is because you have to first optimise the app for battery usage. If you don't, it will never show up as an app to add. I find it very ironic that you have to optimise an app's battery usage in order to be able to add it to the never sleeping app list. Both functions contradict each other! Am I missing something here??
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SamsungLaura
Moderator
Tuesday, September 14th, 2021 07:01 AM

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Galaxy Z
Hi @Kombatsd, that's strange. I would suggest sending through an error report so that we can look at this remotely and these queries can go directly to our L&D team.

Thanks for raising this with us, customer feedback is always appreciated in identifying issues such as these.
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Kombatsd
Active Level 7
Tuesday, September 14th, 2021 07:03 AM

in

Galaxy Z
Hi Laura. The report has already been sent through my Note 10+. It's the same story with my Fold 3.

title:

Battery Issues

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