title:

Camera selfie mode not working

(Post creation time:  

Thursday, July 22nd, 2021 01:44 AM

)

199 Views

R

Riz113p

Beginner Level 2

last edited

 

Thursday, July 22nd, 2021 01:44 AM

 

in

 
Any suggestions why my camera is not working properly. Everytime I turned it into selfie mode,it freeze and then everything is black. 
    • S

      SamsungLaura

      Moderator

      Thursday, July 22nd, 2021 03:29 AM

       

      in

       

      Hi @Riz113p, that's strange. You can try clearing the camera cache. If you tap and hold the Camera app icon > app info > storage > clear data. 

      After this, open the app and check if the issue persists. 

      If it does, please send us an error report via the Samsung Members app. 

      To send an error report:

      Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

      0 likes

    • R

      Riz113p

      Beginner Level 2

      Thursday, July 22nd, 2021 03:46 AM

       

      in

       
      Already did. I also reboot the phone,factory reset,reset preferences and still the same.

      0 likes

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