Network issue

Question

My phone internet showing 5g but its not working. Its not sim issue i already check with another device its working

wafaalbeshr · Answer

Try these steps (they fix most cases where 5G shows but data doesn’t work):

Toggle Airplane mode Turn Airplane mode ON for 20–30 seconds, then OFF.

Restart the phone Power off completely, wait 10 seconds, then turn it back on.

Toggle Mobile data + change network mode Go to Settings > Connections > Mobile networks Turn Mobile data OFF/ON Tap Network mode and switch to LTE/3G/2G (Auto) for 1 minute, then switch back to 5G/LTE/3G/2G (Auto).

Reset APN (Access Point Names) Settings > Connections > Mobile networks > Access Point Names Tap ⋮ (three dots) > Reset to default Select your carrier APN and ensure it’s active.

Reset Network Settings Settings > General management > Reset > Reset network settings This won’t delete your photos/apps, but it will reset Wi-Fi/Bluetooth connections.

Check Data limits Settings > Connections > Data usage Make sure Data saver is OFF and there’s no data limit blocking usage.

Update carrier settings / software Settings > Software update > Download and install

If it still doesn’t work after all steps, it could be a temporary carrier routing issue or the SIM needs a network refresh from your provider.

If this solved your issue, please mark this as Solved ✅

Samsung_specialist · Answer

Thank you for your participation and for confirming that the network issue has been resolved on your Galaxy S23 Ultra.

Please be informed that Samsung.com/ae provides the most accurate and up-to-date information regarding software updates and product support in the Gulf region.

Regarding the February security patch, software update release schedules may vary depending on the device model, country version, and network operator requirements. Updates are released in phases to ensure stability and compatibility. You will receive a notification automatically once the update becomes available for your device.

You may also check manually through:
Settings > Software update > Download and install

Your understanding and patience are highly appreciated.

title:

Network issue

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