title:
Network issue
(Post creation time:
05-29-2026 10:21 PM
)
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Samsung_specialist
Community Manager
06-2-2026 12:49 PM
in
Dear Customer,
Thank you for participating in the Samsung Community.
If your Galaxy S24 Ultra shows weaker Wi-Fi reception compared to other devices on the same network, we recommend trying the following steps:
• Restart both the phone and the Wi-Fi router.
• Ensure the device is updated to the latest software version.
• Forget the Wi-Fi network and reconnect:
Settings > Connections > Wi-Fi > Select the network > Forget > Reconnect.
• Reset network settings:
Settings > General Management > Reset > Reset Network Settings.
• Test the device on a different Wi-Fi network to determine whether the issue is related to the phone or the router.
• Remove any thick case or accessories that may interfere with signal reception.
You may also run diagnostics through Samsung Members:
Samsung Members > Support > Phone Diagnostics > Wi-Fi.
If the issue persists across multiple Wi-Fi networks after performing the above steps, we recommend visiting the nearest Samsung Authorized Service Center for a detailed inspection:
https://www.samsung.com/ae/support/service-center/
Best regards,
Samsung Gulf Electronics Customer Support (SGE CS)
Riyasellikkattuthodi
Beginner Level 2
06-26-2026 07:55 PM
in
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