Network issue

This is due to the transmission coverage and the service operator's concern, the phone has nothing to do with it.

However, if you activate Google's privacy protection feature, it may be the reason for protection against unsecured networks, especially the 2nd generation. 🛡️🔒 But what if there's a 5G security issue? 📶🤔

Thank you for sharing your concern regarding network connectivity issues.

Kindly note that network performance may be affected by several factors such as coverage in your area, network operator performance, and device settings.

We recommend following the below steps:

1. Ensure you are in an area with good network coverage
2. Restart your device and check the connection again
3. Enable and disable Airplane mode, then retry
4. Reset network settings via Settings > General management > Reset > Reset network settings
5. Ensure your device software is updated to the latest version
6. Remove and reinsert the SIM card properly
7. Try using the SIM card in another device to confirm if the issue is related to the network provider
8. Please also check if any VPN or security applications are enabled, as they may affect network connectivity.

If the issue persists, we recommend visiting the nearest authorized service center for further inspection:
https://www.samsung.com/ae/support/service-center/ 

You can also reach us through the following page:
https://www.samsung.com/ae/support/contact/