Network issue

Thank you for reaching out and sharing your concern regarding network issues after the recent update. We understand how important stable network connectivity is for daily use.

Kindly follow the steps below to help resolve the issue:

1. Restart the device
   Please restart your phone to refresh the network connection and system services.
2. Check network mode
   Go to Settings > Connections > Mobile networks > Network mode
   Select the recommended option (Auto / 5G–4G–3G–2G, depending on your device).
3. Reset network settings
   Go to Settings > General management > Reset > Reset network settings
4. Please note this will reset Wi-Fi, mobile data, and Bluetooth settings only and will not delete personal data.
5. Check SIM card
6. Remove the SIM card, clean it gently, and reinsert it properly. If possible, test the SIM card in another device to rule out SIM-related issues.
7. Update device software
   Go to Settings > Software update > Download and install
8. Ensure your device is running the latest available software version.
9. Check coverage with your service provider

In some cases, network instability may be related to local coverage or carrier-side changes after updates.

If the issue continues after completing the above steps, we recommend visiting the nearest authorized Samsung service center for further inspection:
https://www.samsung.com/ae/support/service-center/