TV & Other Tips

TV Apps aren’t working

Samsung smart TVs are all-in-one entertainment systems, providing easy access to fantastic apps like Netflix, YouTube, and Amazon Prime. If you're experiencing issues with an app that isn't working, whether it is crashing or isn't opening at all, there are a few different troubleshooting solutions you can try. Follow the steps below to fix the problem.

Check for Software Updates

Software updates are released to provide bug and security fixes for your device. If you're experiencing an issue, it's a good idea to check if there is a software update available, as it may solve your problem. https://www.samsung.com/us/support/answer/ANS10002051/

Soft Reset Your TV

Rather than turning off your TV by placing it into standby mode, a soft reset involves turning the TV off completely before rebooting it. Just like turning a computer off and on again, this can often solve issues you may be having.

Perform a soft reset with your TV remote:

• Press and hold the power button on your TV remote until your TV turns itself off and then on again.
• Perform a soft reset without a TV remote
• Unplug your TV from the power socket and wait for 30 seconds before plugging it back in.
• Once your TV has restarted, try using the app again.

Reinstall the App

If you’re having trouble with one specific application, Uninstalling an app then reinstalling it can sometimes fix issues with a specific app on your TV.

1. Just select APPS > Settings > Navigate to the App >Select Delete

2.  Press Return > Search > Enter App Name > Select Install

Reset Smart Hub

If you're still having issues with apps on your TV you can try resetting Smart Hub. This should be used as a last resort, as you will be signed out of every app that you use on your smart TV, not just the app you want to fix. Note: You will have to log back into all applications.

Performing a Smart Hub Reset:

1. Open Settings> Go to Support > Select Self Diagnosis >Reset Smart Hub > Enter your TV’s PIN (if you did not set this yourself, it’s “0000”

Still having trouble?

Please post in our Get Help section the Model of television you have, which app is giving you the trouble along with the troubleshooting steps you have tried, our Community is happy to help further!