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TV & Other Device Tips

Samsung TV Home Screen Lag After Update – How to Fix (Cold Boot)

S

SamsungMembersAdmin

Community Manager

03-27-2026 01:44 PM

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 If your Tv’s home screen is slow or unresponsive after an update, it may be due to temporary memory buildup. Clearing the TV’s cache or a “Cold Boot” of the television can help restore normal performance.

 

Cold boot using the Samsung TV remote

  • With the TV turned on, press and hold the power button on your Samsung TV remote.
  • Continue holding the power button while the TV powers off and then back on.
  • You have just cold booted the TV. The memory cache is cleared and the TV should run more smoothly.

 

Cold boot without the Samsung TV remote

  • With the TV turned on, unplug the TV's power cord from the power outlet.
  • Wait 30 seconds.
  • Plug the TV power cord back into the power outlet.
  • Turn the TV on.
  • You have just discharged the TV. The memory cache is cleared and your TV should start running normally again.

 

Still having trouble?

 Visit the Get Help Section and include:

  • TV Model
  • What you’ve tried
  • Current symptoms

 

Helpful resources:

Cold Boot Steps: https://www.samsung.com/us/support/troubleshoot/TSG10002361/

Updating Software: https://www.samsung.com/us/support/answer/ANS10002051/

  • E

    evenSky6889

    Constellation

    last edited

     

    03-27-2026 04:28 PM

    Yesterday I updated my s90d to version 2115 and the UI is choppy and the games are severely choppy on console as well. I regret updating it to 2115… I didn’t expect this 1 year new machine to be broken so badly after this one update… Call center is just saying there is nothing that can be done but waiting.

    I obviously tried all your suggestions which I knew would not fix the problem.

    the only solution to this problem is allow revert the update. It was perfectly fine before the update. And you know you purposely destroyed the machine to get us buy a new one. Yes I will but not from samsung.

    Anyhow, I will never buy from samsung ever again, regardless whether they will fix it this time or not. This is totally a scam. I bet they will pay for this scam one day, Apple did with their software trick so get ready samsung. 

  • L

    LeoWyatt89

    Comet

    last edited

     

    03-27-2026 04:30 PM

    I know ur frustrated but I'm sure samsung didn't do it on purpose. Sometimes software works in house during testings and then you get unexpected results after launch for variety of reasons. I'm sure that they'll roll out something new. Hang in there friend. 🙏

    0 likes

  • R

    RustyOldHammer

    Asteroid

    last edited

     

    03-27-2026 05:15 PM

    I hope this resolves the problem and is not just a temporary fix until it happens again. (build up of cache memory)

    0 likes

  • C

    curti

    Constellation

    last edited

     

    03-28-2026 01:41 AM

    55 inch

    0 likes

  • M

    Members_vHWwJWF

    Constellation

    last edited

     

    03-28-2026 04:26 PM

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    Could you please clarify what this message is about? Also, how can I contact the call center? I tried using the chat box, but it seems to be an AI chat rather than a live customer service representative.

  • B

    BonitaJacksonClark

    Constellation

    last edited

     

    03-30-2026 11:54 AM

    ❤

    0 likes

  • S

    SamsungJustin

    Community Manager

    last edited

     

    03-30-2026 03:28 PM

    @Members_vHWwJWF Feel free to reach out to one of our moderators! We're happy to help guide you on next steps! Click here -> @SamsungModerator1  and send message. 

    0 likes

  • C

    cassiehong91

    Comet

    last edited

     

    03-31-2026 01:53 AM

    Its all updated and at time, it's all having trouble. For example sometimes it won't connect wifi even though my wifi is already connected, still can't mirror screen to Amazon prime video. And now for whatever the reason may be for not to mirror screen to hulu. Representative said my TV is no longer compatible. 😮‍💨 it was compatible before...

    0 likes

  • W

    WINSEVN

    Asteroid

    last edited

     

    04-2-2026 12:12 AM

    What about for those of us who have a wall mounted TV (cannot unplug). Is there a workaround for that if we can't access our phone?

    0 likes

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