Original topic:
cannot access key feature guide U28R55
(Post creation time:
01-17-2023 04:52 PM
)
6819 Views
M
mawo
Constellation
My monitor has a JOG button and it only shows Eye Saver, Brightness, and Contrast (up/down) or Volume (left/right). I cannot open the normal menu by pressing it without direction. This problem has occurred before, but wasn't publicly solved.
This post has been closed.
Selected Answer
Samsung_Moderator
Community Manager
01-17-2023 07:59 PM
in
Hello! Thank you for reaching out! The jog button not working can cause some concern. If the steps on that post does not help then the only solution available would be service. You will have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
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Anonymous User
Astronaut
08-14-2021 01:21 AM
in
I understand this is frustrating for you. It sounds like the Menu Lock is on. The following steps are on page 10 of the user guide.
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userRrml3PGFlS
Asteroid
08-16-2021 05:28 PM
in
Thank you,
Unfortunately, I cannot access the 'Menu' option because nothing pops up when I press in the JOG button.
userRrml3PGFlS
Asteroid
08-23-2021 11:45 PM
in
Is there anything else I can try?