‎Unable to reset SSD T5 Portable | Samsung US Community

M

MinneNguyen

Constellation

last edited

11-13-2022 03:46 PM

in

Monitors and Memory

Hi Support Team,

I purchased a 500GB SSD in 2020, and haven't used it for a long time.

When I check it today, my password is not working at all, and there was no reset button on the app.

Please kindly help with this case as I am in an urgent situation.

Email me at <HIDDEN>

@Support Thank you so much.

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Selected Answer
B
Bot_284619
Cosmic Ray
11-7-2022 01:34 AM

in

Monitors and Memory
Connect your Samsung SSD to a Windows 7 based computer and make sure it is not the boot drive. Install and run AOMEI Partition Assistant Professional.
2. Right-click the Samsung SSD and select "SSD Secure Erase". Please read the follow-up Note.

3. Select Samsung SSD from this list.

4. You’ll find Samsung SSD in frozen state. Don’t panic. It is just a protection for your SSD data. Do a hot swap to unfreeze it.

5. You should be able to click "Next" after the hot swap. Then Samsung SSD secure erase progress will start.