Original topic:
Stuck on the Language page
(Post creation time:
11-21-2023 05:20 PM
)
3365 Views
C
Canadianrob
Constellation
I just purchased a Samsung M8 27 inch smart monitor.
Unfortunately I can't get past the language list page.
The mouse doesn't work the remote doesn't work the keyboard doesn't work.
Any suggestions??
This post has been closed.
Selected Answer
Samsung_Moderator
Community Manager
02-19-2024 05:36 PM
in
Hello! Thank you for reaching out! I see how this can be concerning with this occurring. I would recommend that if you're still having issues with this please try a complete power cycle on the monitor by unplugging it and plugging it back up. As for the mouse and keyboard, they will only function on the internet app and workspace function as stated in the manual. I would recommend what @KiwiBird97 said, If that doesn't work the last step would be to get an exchange on the monitor. Or if you are out of that period service would be next. Please either call in directly at 1 (800) 726-7864 or send any of the moderators a private message with your full model and serial number.
0 likes
KiwiBird97
Supernova
01-22-2024 04:43 AM
in
0 likes
Dwana1960
Constellation
02-15-2024 10:23 PM
in
I have the same problem on a different Samsung monitor but I don't have a remote
0 likes
Samsung_Moderator
Community Manager
02-19-2024 05:36 PM
in
Hello! Thank you for reaching out! I see how this can be concerning with this occurring. I would recommend that if you're still having issues with this please try a complete power cycle on the monitor by unplugging it and plugging it back up. As for the mouse and keyboard, they will only function on the internet app and workspace function as stated in the manual. I would recommend what @KiwiBird97 said, If that doesn't work the last step would be to get an exchange on the monitor. Or if you are out of that period service would be next. Please either call in directly at 1 (800) 726-7864 or send any of the moderators a private message with your full model and serial number.