Original topic:
Odyssey G9 Model Number not in database
(Post creation time:
07-25-2025 02:21 AM
)
3142 Views
L
LostcauseZ06
Constellation
Hey everyone i just received my second 49" Odyssey monitor from the amazon sale, this one is the G95C 240HZ LCD version, NOT the OLED version which i also purchased one of. Samsung let me register the product no issue with the QR code but there is no support software section that exists on the Samsung website to install software or updates like i was able to do with my OLED version.
I saw somebody else with this exact issue and the accepted solution was that the 0 in the model number was supposed to be a D, that is in fact not correct and hopefully that guy didn't install the wrong software.
My model number both in the screen's OSD as well as on the physical box is LS49CG950ENXZA. This model number does not exist in support database as i stated above.
Am i good to just install the display driver for the other LCD G9 screens or will that cause issues with color and such? Hopefully somebody at Samsung can get the support page updated.
Also, when i click the support in the product page on my account it says that the model number is not available in my region or something like that? Hopefully amazon didn't sell me a monitor which is not warrantied and available in the US per its model and serial number?
This is the monitor which i purchased, this exact one, but it says its supposed to be a LS49CG954ENXZA and again mine is a LS49CG950ENXZA on the box and in the OSD.
Help is much appreciated.
Selected Answer
Samsung_Moderator
Community Manager
07-28-2025 11:53 PM
in
Hello! Thank you for reaching out! It is recommended to return the monitor and purchase a new one from a local Best Buy or the Samsung store.
ddaniel51
Red Giant
07-25-2025 03:42 AM
in
Return it as the 95D is not available in the US and 950 returns a bad search. The 954 is the US version and available at Bestbuy for one.
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meself
Honored Contributor
07-25-2025 03:47 AM
in
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