Original topic:
OLED G9 image shifting
(Post creation time:
01-13-2024 02:25 AM
)
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U
userzHNqEh40NE
Constellation
I have my new G9 having an issue where the right half of the screen shifts like a display glitch. It has happened since I bought it and have tried everything to stop it. Please help! I will attach a video of the issue asap but it does not give me the option here.
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Selected Answer
Samsung_Moderator
Community Manager
01-15-2024 06:12 PM
in
Hello! Thank you for reaching out! That does seem weird that it's doing that. I would recommend trying a different resolution or refresh rate to see if this still occurs. After that trying a new display port/HDMI cable would be recommended. If It still occurs please try another source such as a console or another PC if possible.
If none of this helps then service would be recommended. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
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ChaosSaber
Honored Contributor
01-13-2024 05:44 AM
in
0 likes
Samsung_Moderator
Community Manager
01-15-2024 06:12 PM
in
Hello! Thank you for reaching out! That does seem weird that it's doing that. I would recommend trying a different resolution or refresh rate to see if this still occurs. After that trying a new display port/HDMI cable would be recommended. If It still occurs please try another source such as a console or another PC if possible.
If none of this helps then service would be recommended. Depending on your warranty you will have a couple of options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/