Original topic:
G6 (G60SD) black screen when using HDR
(Post creation time:
07-6-2024 04:57 AM
)
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pixelspiral
Constellation
The display exhibits intermittent black screens as if it's switching inputs. This usually occurs in games but not exclusively.
I've tried a lot of things from switching cables to lowering bpc. The only thing that consistently fixes the issue is turning off HDR.
It seems like this is a frequently encountered issue. Anyone have a fix?
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Selected Answer
Samsung_Moderator
Community Manager
07-9-2024 07:00 PM
in
Hello! Thank you for reaching out! If none of the troubleshooting is helping then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/
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Cosmic Ray
07-6-2024 08:27 PM
in
You can try different DP cables and update to lastest firmware. But I have been dealing with the exact same issue also most often in games. And sometimes the monitor will not recover from the black screen.
It is most likely a faulty panel
You will need to RMA the monitor a few times if unlucky . Since this issue is very common upon all G* series.
Most common fix from users was a replacement of the motherboard + panel on the display.
pixelspiral
Constellation
07-7-2024 04:59 AM
in
I don't think it's the cable. There's no new firmware yet for this monitor.
I figured out that turning off freesync for games seems to fix the issue.
Thanks, I might RMA it at some point but it seems like too much of a hassle. I'm also a bit afraid of the clause that I'm liable for costs if there's no issue found with the monitor. It seems like it might be a software/firmware issue.
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Cosmic Ray
07-7-2024 04:13 PM
in
If you have to turn off freesync then yes it is a faulty monitor that needs a panel replacement.
I have the same exact issue like many more with two G7 it safe to say that this issue is spread to all G* Series.
Since this issue is very hard to troubleshoot on the user end. You are not alone to think that this issue could be a software/firmware related. Myself I have tho that same. But after 4 months of troubleshooting I know this is not software/firmware related.
In reality the issue is very much the panel being defective.
0 likes
Samsung_Moderator
Community Manager
07-9-2024 07:00 PM
in
Hello! Thank you for reaching out! If none of the troubleshooting is helping then this will be something that will require service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.
https://www.samsung.com/us/support/service/locations/