We bought ours in 2017 I think and I just was doing laundry and noticed a chunk of rust as well as rust drip-stains in the fabric softener dispenser. I have tried to make sure I leave the lid open after running loads of laundry in order to help it dry out and prevent mold/gunk from developing. A few weeks ago I noticed flakes of brown gunk appearing on my washed clothes and in the washer tub. I found videos of people dealing with a similar problem and how they disassembled the entire thing to clean it!! It really bums me out because now I have to inspect my clothes (especially the whites) for any debris so it won't stain!!! And now I have to worry about rust from the inside?? I'm afraid to use it at this point
Selected Answer
SamsungPrince
Honored Contributor
10-13-2020 01:51 PM
in
Sorry to hear you're experiencing this. If you would like for us to research your particular symptom further then please send us the following information below via PM by selecting any moderator and clicking on the chat option and we can look into this for you.
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userZKBPYupeFP
Constellation
07-30-2020 06:49 PM
in
I have 2 sets of washer/ dryers and both are rusting at bleach dispenser area and beginning to stain laundry. What can I do?
userm9fRElWwsi
Constellation
08-2-2020 03:08 PM
in
I bought another Samsung washing machine after the recall but now I have rust around the soap dispenser and on areas on both sides of it. I have noticed now that my laundry has spots on it. When I touch the rust there is rust color on my fingers. It is getting to the point where I am not going to enable to use my machine. What can I do?
user1e3LzOpCeO
Constellation
09-15-2020 04:46 PM
in
The Samsung rep on here coordianted to get service people here to fix mine. The service found significnat issues when they opened it up and they had to do additional work to stabalize the wash tub, etc. Unfortunately they didn't order the right parts so my washer is sitting torn apart. Apparently there was so much rust inside that they refuesed to put it back together for safety... so basically my 3 1/2 year old washer was not even safe to be using due to the extent of the rust.... This is a very bad look for Samsung products.
userOoxoMVxuzh
Constellation
08-2-2020 06:19 PM
in
We have a major rust at detergent dispenser with our top load washing machine. This should not happen with an expensive brand washer. We had another brand prior had no issue like this. This is frustrating and disappointing.
Harbs11
Constellation
01-21-2021 12:28 AM
in
Mine has just starting do to this. What was your outcome with repairing or replacing? Brought in 2017
Anonymous User
Astronaut
01-21-2021 12:52 AM
in
@Harbs11 I am sorry to hear about this. Please send the full model and serial numbers to this PM Link.
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userzhesdxo7zJ
Constellation
02-3-2021 02:30 AM
in
mine is the same
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SDSCUBA
Constellation
08-2-2020 06:28 PM
in
Model # WA45H7000AW/A2
Serial # 0BHE5.....
user3Zjen9vAvD
Constellation
08-3-2020 03:14 PM
in
Model number WA48H7400AW/A2 has some significant rusting issues too. Live chat provided no help. A call into customer service started a case file in which I will be called within a week. Interestingly, I learned on the call that rust isn't covered even on the 1 year manufacturers warranty. Yes, this is a 5 year old unit, but this started long ago as what looked like a little soap residue. We've tried to wipe it celan for years, but frankly we just didn't think much of it unitl rust started falling in the wash. I hope someone at Samsung sees this and understands this is a manufacturing, metal preparation / painting issue which was late to show. I hope to hear possible solutions from Samsung soon.
user3Zjen9vAvD
Constellation
08-3-2020 03:35 PM
in
Model number WA48H7400AW/A2 has some significant rusting issues too. Live chat provided no help. A call into customer service started a case file in which I will be called within a week. Interestingly, I learned on the call that rust isn't covered even on the 1 year manufacturers warranty. Yes, this is a 5 year old unit, but this started long ago as what looked like a little soap residue. We've tried to wipe it celan for years, but frankly we just didn't think much of it unitl rust started falling in the wash. I hope someone at Samsung sees this and understands this is a manufacturing, metal preparation / painting issue which was late to show. I hope to hear possible solutions from Samsung soon.
userhtTJp4UvxN
Constellation
08-20-2020 03:39 PM
in
How is this not a recall? My washing machine is literally falling apart. A washing machine should not rust!! How do I get this fixed?!?!
userF8J3kTMStJ
Constellation
08-20-2020 07:00 PM
in
Washer becomes unbalanced, won't spin out, refills with water, over and over. The front is also rusting.
usergtBicSNnoF
Constellation
08-24-2020 12:23 AM
in
We purchased this washer too (WA48H7400AW). and are running into the same problem. It was repaired as part of the recall for the safety problem and now the machine is rusting and dropping onto the clothes. This should not occur this quickly and based on this thread, we are not an isolated case. Can someone from Samsung reach out to me for help?
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