Original topic:
Samsung Washer Error Code 9C8
(Post creation time:
12-23-2022 06:59 PM
)
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SarahBeeBo
Asteroid
Hi -
During the spin cycle, our Samsung washer threw error code 9C8, or it could be 9CB. It's only 6 months old. Model # WA55A7700AV.
I spoke with someone from Samsung who said it's a software update issue, but all updates have been done. Turning the unit off and on, unplugging and plugging it back in didn't work. There's not much online about this code. One search turned up a possible voltage issue, but that doesn't make sense. Power source hasn't changed. Just for fun we tried another outlet and it still throws the code. Unit doesn't respond at all to pressing other buttons.
We have a tech coming out, but the first available appointment is a week from today. 😞
Anyone else have this code and know what the problem could be?
TIA for any insight.
Sarah
This post has been closed.
Selected Answer
Samsung_Moderator
Community Manager
12-28-2022 08:27 PM
in
Hey, Everyone! Although the reset does take away the error code, it does not address the reason for the error 9C8/7/6. You may need an update on your washer. Please try the following troubleshooting steps: https://www.samsung.com/us/support/answer/ANS00091762/
If you continue to have this error afterward, or cannot update, please call 1-800-726-7864 to speak with an agent directly to insure that the unit doesn't require service.
When calling, make sure to have the full model code and the serial number of the device, as well as your best contact phone number, name, and email available to provide to the agent.
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Chadillac_
Asteroid
12-24-2022 04:01 PM
in
SarahBeeBo
Asteroid
12-25-2022 03:28 PM
in
Our tech is coming out on the 30th. If you happen to remember to check back in here, would love to hear what they ended up doing to fix.
Kourtnaaaay
Asteroid
12-25-2022 01:39 AM
in
Kreeder2234
Asteroid
12-25-2022 03:42 AM
in
Currently dealing with the same issue. It seems like we all had this happen all on the same day
Kreeder2234
Asteroid
12-25-2022 09:11 AM
in
Found a solution to the problem!
Need to do a network reset on the washer. The new update caused problems with us all. Working again
Kourtnaaaay
Asteroid
12-25-2022 04:06 PM
in
SarahBeeBo
Asteroid
12-25-2022 05:03 PM
in
I did the same thing...
Hopefully didn't ruin my chances of fixing this myself.
Crazy to have a tech come out just for a software issue...if that's what this is. I just want it to wash clothes. lol!
Kourtnaaaay
Asteroid
12-25-2022 05:09 PM
in
I had just put a load of blankets in the washer when it stopped before the spin cycle. I'm just thankful the washer is still under warranty.
SarahBeeBo
Asteroid
12-25-2022 06:00 PM
in
I'm guessing this might have something to do with it?
https://www.cpsc.gov/Recalls/2023/Samsung-Recalls-Top-Load-Washing-Machines-Due-to-Fire-Hazard-Software-Repair-Available
Kourtnaaaay
Asteroid
12-25-2022 06:04 PM
in
Chadillac_
Asteroid
12-25-2022 06:25 PM
in
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Kreeder2234
Asteroid
12-25-2022 10:16 PM
in
Let me try going through the steps that I did. I pressed Temp spin Rinse spin and it took me to a different screen on the washer. I then pressed the temp and rinse buttons to get the numbers to change from 01-98 and pressed them through and hit start on some of them. I then did a network reset by pressing and holding Smart Control for 3 seconds then temp for 7 seconds. Also try these options while the washer is off. I don’t know exactly what I did to fix it while I was trying everything but doing all that seemed to reset the washer network settings. Also try taking off your washer from smart things that was another things I also did. Disconnect it from smart things. Sorry I didn’t see the new posts earlier was opening presents
SarahBeeBo
Asteroid
12-26-2022 02:25 AM
in
This worked!! Thank you SO much!
I'm currently washing clothes! 😊
Merry Christmas!
Kourtnaaaay
Asteroid
12-26-2022 03:55 AM
in
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