Original topic:
Bespoke All-in-One Replacement
(Post creation time:
06-1-2026 01:18 PM
)
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M
MayaDD77728
Constellation
I have been trying to get a number part from Samsung parts, Samsung Support says to reach out to Samsung Parts. Samsung Parts say to reach out to Samsung Support, because these parts are currently listed as "no longer available", despite being parts for “new” model machines.
they (both departments) totally refuse to give me the info of the front door diaphragm and keep saying to schedule a service. This is been going for about 3 weeks. WORST CUSTOMER SERVICE EVER for a $2300 Washer.
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Selected Answer
SamsungAl
Samsung Moderator
06-1-2026 07:33 PM
in
Hello @MayaDD77728 and welcome to the Samsung Community! I understand your aggravation with not being about to get the part you're wanting and would like to assist you to the best of my abilities. As @AAbbott stated, this is a specialty unit and would require a service technician to come out and replace that particular part. If you would like for me to set up a service ticket for you, please send me or any of the other mods a private message with the full model code and serial number of the unit.
Pppppp20202
Constellation
06-2-2026 03:06 AM
in
I need you to have someone to contact me. I have the same issues. Parts and extremely lack of customer services every time I try to get a service I just got a “error has occurred” message. Swear I’m so regret of this brand.
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AAbbott
Honored Contributor
06-1-2026 04:48 PM
in
Likely, the part is reserved for authorized service technicians and are not user replaceable. That's why they are telling you to schedule service.
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