Original topic:
Outer ZFold 6 screen bugging
(Post creation time:
06-17-2026 06:22 AM
)
4347 Views
A
AllanC99
Asteroid
After updating to one ui 8.5 the outer screen on my z fold 6 stopped working. It does not correctly detect that I have lifted my finger when doing a swipe or tap on the screen. The inner screen works perfectly, literally the moment the phone restarted it broke the outer screen.
There is no visible damage on the screen, and I haven't dropped my phone or anything.
Help please!!
Selected Answer
Samsung_Moderator
Community Manager
08-12-2026 08:35 PM
in
Hey y'all!
We understand the frustrations dealing with this concern. If the provided troubleshooting steps did not help, and you are still experiencing the same issues, the next option would be to send your device in for a service repair. Please make sure, the device is fully backed up to a cloud, so there won't be any data lost during the service repair process. Down below are multiple service options available.
Facebook Messenger: http://m.me/samsungsupport
Contact customer service directly at 1-800-726-7864
To visit a certified repair center near you, click on this link: https://www.samsung.com/us/support/service/locations/
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
If you would like to send me or any of our other moderators a Private Message including the information below, y'all are more than welcome to do that as well.
- Full Model Code:
- IMEI number:
- First and Last Name:
- Full Email Address:
- Physical Home Address:
- Best Phone Number:
- Alt. Phone Number (If Available):
- Bill of Sale:
- Place of Purchase:
0 likes
LongHiker
Galactic Samsung Care Ambassador
06-17-2026 01:50 PM
in
@AllanC99 Does the outer screen have a screen protector installed? If so, it could be lifting causing random results.
Have you tried running the diagnostics in the Samsung Members app -> Support.
Have you tried booting it into safe mode? If it works correctly while booted in safe mode, you know the issue is caused by some 3rd party software which you have installed.
Samsung_Moderator
Community Manager
06-17-2026 03:47 PM
in
-Do you use a third-party screen protector on the front display?
-Have you tried booting the device into Safe Mode?
-Have you already attempted a forced button restart?
Db175
Constellation
08-10-2026 12:24 PM
in
Tried it all phone still wont work properly can't hear anything unless its on loud speaker this needs to be fixed samsung
AllanC99
Asteroid
06-18-2026 12:35 AM
in
My z fold 6 does have an outer screen protector, I removed it and it didn't help at all. Even when it is on, it is not lifting it fits perfectly.
Yes, I tried running the useless diagnostics in the members app, I couldn't even finish the screen test because it just got stuck - as if I never lifted my finger.
Yes, I also tried booting my z fold 6 into safe mode. Still got the same problem. Also tried the forced button restart, and also didn't work.
I don't believe the issue is hardware related, nothing has gone out of the ordinary, oh yeah actually yes, something is out of the ordinary, THE ONE UI 8.5 SOFTWARE UPDATE. Besides that everything is completely fine.
Has the "troubleshooting guide" created by samsung worked for anybody?
I might try to revert to the previous version with a rom using a pc or something. I am willing to bet my house that it will fix it.
Samsung_Moderator
Community Manager
06-18-2026 07:28 PM
in
Hello AllanC99, welcome back to the Samsung Community! Thank you for trying the troubleshooting steps above and trying to look for a solution. If you’re still experiencing some of the same issues after troubleshooting and want to restore your device back to a functionable state, I recommend a factory reset.
Before factory resetting please make sure to back up your device.
You may find how to back up your device here:
https://www.samsung.com/us/support/answer/ANS10002780/
Here is the link for the factory reset: eth
https://www.samsung.com/us/support/answer/ANS10002030/
Before factory resetting your device, please make sure to back up your files. You will not be able to retrieve them if you choose not to complete this step first. Please let us know whether this worked or not. We look forward to helping you!
3djuanpa
Constellation
07-4-2026 11:47 AM
in
I have the same issue. It started yesterday.
Deafman013
Constellation
07-10-2026 02:08 PM
in
Same issue as well that started after 8.5 update
Deafman013
Constellation
07-10-2026 02:12 PM
in
Front screen worked perfectly before update and now does not work when touching. Issue seem to be bottom have the screen. when opened it works perfectly.
Done all the crappy testing including hard reset blah blah blah and still same each time.
It not hardware issue and it is software issue
Ansh_Cool
Constellation
07-27-2026 01:01 PM
in
Hello
Started having same issue "cover screen responding wierd to touch but inner screen working perfectly" from today morning. Updated to 8.5 few days back. Its really frustrating to open the phone to do all activity.
Is there a patch underway for the issue caused by Update 8.5? Looking forward to it asap.
Ansh_Cool
Constellation
07-31-2026 03:55 PM
in
Update
Now the touch do not respond most of the time on cover screen. There should be an option to revert back to previous version.
Gino_Lian
Constellation
07-31-2026 10:59 AM
in
I have the same problem as well. So many people have the same issues after updating their Samsung Galaxy Fold 6 to OneUI 8.5. Samsung please do remedy the problem or this will cause your Fold 8 & Fold 8 Ultra sales to drop due to customer drop in confidence. They'll call this as "Fold 6 Front Screen Gate".
Fardawpls
Constellation
08-1-2026 05:55 AM
in
Samsung needs to stop making the phones heat up so much during updates. It's permanently damaging flex cables that have some wear already. This is our 3rd foldable from Samsung that has flex issues pop-up right after an update.
(flip3 green line - >flip5 shutdown when closing - > fold 6 outer touchscreen erratic)
I'm getting a replacement from care plus but after that I might just switch to a competitor
Gino_Lian
Constellation
08-8-2026 10:07 AM
in
I tried it but it still behaves the same on mine. Like as every touch is a prolonged touch.
windz1
Constellation
08-12-2026 03:30 AM
in