I received my new watch ⌚️ 9 I was so excited, but after one day of wearing it the watch that was fully charged suddenly died and never come back on again. I contacted technical support, they couldn't do anything got transferred to sales after 2 hours and24 minutes on hold I had to hang-up...therefore I had to switch back to my 8 .Nowadays Samsung customer service is a joke and they products are getting worse and worse. I don't really like APPLE but I guess I am gonna have to move to apple.
Samsung_Moderator
Community Manager
08-10-2026 09:36 PM
in
Hi @userJ1Pdx381BJ, thanks for reaching out to the Samsung Community. I can understand your frustration with sitting on the phone that long and not receiving any response. I would love to help if I can. First thing I need to know was the device purchased from Samsung.com or was it purchased from a carrier? Next, since it has been a day since you contact us were you ever able to talk to someone from our sales department? Since the device is so new you should just be able to get a refund for it. I do have a link you can use for our sales so that you don't have to call in again. They are the only ones that will be able to issue you a refund if it was purchased through us.
https://order-help.us.samsung.com/
I hope this helps you out. Please let me know if you have any other questions.
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userJ1Pdx381BJ
Constellation
08-11-2026 05:17 AM
in
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