Galaxy Watch 9 Daily Activity

Ugh thank you. Wish Samsung would have told me that on my first replacement!

Only the daily activity stopped working. All other features worked fine, including tracking steps when I selected "Walking" for exercise. Just not normal daily steps, active time, calories. I did reset my watch and that worked for now. But it also worked for about a week before on both Watch 9s before just stopping. So I'm not confident it will continue. I hope the answer is not always reset the watch and Samsung actually fixes this issue. It's a pain to reset, especially when you need to recalibrate for blood pressure measurement.

@HuskyUbu, thanks for getting back to us. Since the factory reset only worked for a short period of time, we suggest clearing the cache for the Samsung Health app on your watch.

 

To do this, go to Settings > Apps > App List, then find and select Samsung Health. Tap Force Stop, then Clear Cache. This may provide similar benefits to the factory reset and help resolve the issue.

If you haven't already, I also recommend submitting an error report so the issue can be investigated further.

 

Please let us know if these steps work for you as well!

Today September 28th my watch9 stopped tracking activity yet again. I submitted an error report and we'll just have to reset my watch yet again. I'm so disappointed in this watch. I should have stuck with my watch 8.

Me too! They just responded to me the other day.

They responded back to me in the beginning of October with the same response you received. Unfortunately, with no date as to when the update to correct this would be rolled out.

I encourage you to submit an error report, link in this thread. I did so and actually got a response. They said the issue would be resolved in a future update. The more that report maybe the faster they will fix it!