Original topic:
Running Device care all time & touchscreen problem
(Post creation time:
09-1-2026 12:32 AM
)
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J
Jag1021
Asteroid
Since I got s26 ultra, I been going to Device care at least 15 time or when a app is not working or responding. Have to run Device care a couple of time. It beginning to a pain. I never had to this for s25 ultra. Plus sometimes touchscreen dose not respond to my touch. I have to hit it a few time.
I have run a complete diagnostic of the phone and it says it run normal. But phone is not. It thought I would upgrade from S25 ultra to S26 ultra. But now using the S26 ultra. I should have stayed with S25 Ultra.
But any way who knows why im going to Device care alot. Which I should not to use a app all time or open app. Problem with touchscreen sometimes not responding. HELP. It driving me crazy 🤪
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Selected Answer
SamsungMod
Community Manager
09-1-2026 02:10 PM
in
Hello Jag1021, welcome to the Samsung Community. We understand your frustrations with this and would be happy to assist you. When you experience apps not working or responding is it only third party apps or is this happening on all apps? Take a look at this app to assist you with your apps not working or responding: http://www.samsung.com/us/support/troubleshoot/TSG10000736/.
When your touchscreen is not responding is this when you are trying to use the apps that are not responding or is this at random when you are using your device? Try the troubleshooting steps from this link to assist you with your touchscreen not responding: http://www.samsung.com/us/support/troubleshoot/TSG10001974/.
If you are still experiencing issues after completing all the troubleshooting steps then the next steps would be:
Performing a Factory data Reset (Please be sure to back up your device before performing the reset)
Have a Certified Service Technician evaluate your device.
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Jag1021
Asteroid
09-1-2026 07:32 PM
in
Now the screen!! Check everything on that list and nothing was changed. Except I do a have screen protector on and everything for that is on. So what do I need to do now.
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