Original topic:
Extreme order delay
(Post creation time:
10-16-2026 05:27 PM
)
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Whereismyorder
Constellation
Placed 3 orders on Aug 25th for s26 ultra 1tb phones and Accessories for estimated delivery Sept 4th
First order phone arrived no issues and Accessories came a few weeks after. Cool
Second order arrived no issues. Also cool.
3rd order hasnt even shipped....
Samsung website currently says "get by oct 20th" and its been updating daily like there's no issue.
Order support offers zero help.
What is the issue? Is the phone out of stock? Accessories out of stock? Shouldn't matter since my first order phone arrived separately from Accessories.
Anyone else have the same issue?
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SamsungMod
Community Manager
10-17-2026 07:53 PM
in
Hi @Whereismyorder, thank you for reaching out to the Samsung Community. We understand wanting to receive all of your orders and would be happy to look further into this for you.
Please send us a private message (PM) with the following information:
You can send the PM to Samsung_Moderator using the following link:
https://us.community.samsung.com/t5/notes/composepage
Once we receive your information, we'll be happy to investigate this further for you.