Original topic:
Samsung Galaxy S25 Ultra Rendered Completely Dead During Repair
(Post creation time:
10-20-2026 11:07 AM
)
278 Views
R
Rejikc
Astronaut
Dear Samsung Support,
I need urgent assistance with my Samsung Galaxy S25 Ultra, Global Version, model SM-S9380.
After a software update, my phone began repeatedly restarting at the Samsung logo. An official service center in Dombivli returned it, saying the required software was unavailable.
On October 8, 2026, I took it to Bhoomi Enterprises in Thane. I was told the Global Version warranty was not valid in India. After software repair attempts failed, the center recommended an IC replacement for about ₹7,000, which I approved. The phone was still partly functional when I handed it over, and I have documents showing its condition. After the replacement, it became completely unresponsive.
Please review my case urgently, investigate the repair, and help provide a fair resolution. I can share the service records and documentation. Please let me know the next steps.
Thank you.
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Selected Answer
AAbbott
Honored Contributor
10-20-2026 01:57 PM
in
You have reached the U.S. community for Samsung products. This is a peer-to-peer user help forum, not a direct line to Samsung support. You may get better assistance by a) finding a community in your region, or b) locating Samsung support for your country.
https://www.samsung.com/us/common/visitlocationsite/
SwaggyScraggy
Cosmic Ray
10-20-2026 01:32 PM
in
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Chummy129
Comet
10-20-2026 01:34 PM
in
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ETphoto123
Constellation
11-3-2026 03:38 PM
in
my s25 has been sitting in repair status RECEIVED in Irving TX for over a week. WTF. Now I'm getting stonewalled by Samsung. Can't get a straight answer. I was supposed to get diagnosed and a replacement in a couple days.
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