Original topic:

MCK Code Unlock

(Post creation time:  

08-7-2026 05:48 PM

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315 Views

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RunAI

Constellation

last edited

 

08-7-2026 05:48 PM

 

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The device is currently experiencing an issue with network unlocking, as it appears ATT made an error during the process. I have been provided with the Network Unlock Code; however, I require the Mobile Carrier Key (MCK) code to successfully complete the porting process to T-Mobile.
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      Selected Answer

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      SamsungMod

      Community Manager

      08-7-2026 10:18 PM

       

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      Hey @RunAI and welcome to the Community! I see that you are trying to get your carrier transferred and ran into an issue and I can understand how frustrating that process must be entirely! As @LongHiker stated, you would need to contact your original carrier to receive the MCK Code to unlock the device as Samsung is unable to assist in retrieving a code from the carrier with a locked device. Thank you for posting, and I hope you get this resolved soon! 🙂

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      LongHiker

      Galactic Samsung Care Ambassador

      08-7-2026 06:15 PM

       

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      @RunAI If your original carrier was AT&T, then you will need to get that code from AT&T. They are the only ones who can provide it. 

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      RunAI

      Constellation

      09-18-2026 05:15 AM

       

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      The matter remains unresolved; despite two months of correspondence, AT&T has failed to provide the necessary MCK code. I kindly request Samsung’s assistance in addressing this situation.
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      glizzy2252

      Constellation

      10-27-2026 12:35 PM

       

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      Im 5 days in and spent more hours troubleshooting than days attempting to transfer

      0 likes

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      brook96

      Constellation

      10-30-2026 06:51 AM

       

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      I am having the same issue an have been without a phone for x2 months now an beyond frustrated, an super annoyed at the whole situation an still can't use my cell, an have no other device to use instead. How to go about fixing this the quickest way possible

      0 likes