Original topic:

Latest One UI 8.5 Update Network Issues

(Post creation time:  

07-26-2026 04:59 AM

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jnorwo

Asteroid

last edited

 

07-26-2026 04:59 AM

 

in

 
Ever since the latest update, my S25 FE has been unable to connect to the T-Mobile network. I had no issues prior to the update, but now I can't text or make phone calls. I can connect to WiFi and Bluetooth perfectly fine, but WiFi calling is unavailable. When I try to make a call, I get an error message saying my phone isn't registered to a network. I have already gone through several troubleshooting efforts with no resolution (i.e. toggling airplane mode, restarting the phone, resetting netork connections). Is anyone else still having this problem? Has anyone discovered any resolutions?
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      Selected Answer

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      SamsungMod

      Community Manager

      07-27-2026 09:51 PM

       

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      Hey @horselovermt and welcome to the Community! I read that you are having similar issues with being unable to call and having issues with your Bluetooth and I could imagine that must be frustrating. I would recommend to you as @Pianodude58 stated to the author to reach out to your carrier as Samsung would have no further troubleshooting with issues regarding being able to make calls and send texts. Thank you for posting, and I hope this gets sorted for you soon! 🙂

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      Pianodude58

      Honored Contributor

      07-26-2026 05:48 AM

       

      in

       
      I currently have the latest One UI 8.5 update installed on my S25 FE device and utilize the T-Mobile network. I am not experiencing any network-related issues and can successfully make phone calls and texts; therefore, it is likely that the problems you are encountering stem from a different cause.
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      jnorwo

      Asteroid

      07-26-2026 06:18 AM

       

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      Okay, I will contact them as soon as I can. Thank you for your help!
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      user_dfi456u7h

      Constellation

      08-13-2026 09:09 AM

       

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      This fixed the problem for about 10 hours and then I was back to square one, I was actually kind of **bleep** Spectrum had not even provisioned or activated Wi-Fi calling in the first place

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      user_dfi456u7h

      Constellation

      08-13-2026 09:12 AM

       

      in

       
      I'm suffering the same problem on a Galaxy S21 Ultra updated to One UI 7, and it only started happening when I transitioned from Verizon to Spectrum. This is an odd case indeed. I wrote my own full post explaining my journey along the way, further down of course...

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      horselovermt

      Asteroid

      07-27-2026 05:01 AM

       

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      Im dealing with the same thing except I can text. I cant call and now my Bluetooth quit working. Before this update it was perfectly fine. Went through everything with my provider and still not resolved

      0 likes

      S

      SamsungMod

      Community Manager

      07-27-2026 09:51 PM

       

      in

       

      Hey @horselovermt and welcome to the Community! I read that you are having similar issues with being unable to call and having issues with your Bluetooth and I could imagine that must be frustrating. I would recommend to you as @Pianodude58 stated to the author to reach out to your carrier as Samsung would have no further troubleshooting with issues regarding being able to make calls and send texts. Thank you for posting, and I hope this gets sorted for you soon! 🙂

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      Karson

      Constellation

      07-27-2026 10:36 PM

       

      in

       
      Same issues here. I have T-Mobile. Can't figure out why. I tried to manually force it to register to the t mobile network and swapped sim trays from 1 to 2.

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      Forgettableboxer

      Constellation

      08-1-2026 07:33 AM

       

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      I got the same issue i contacted visible and got physical sim but after that i not not getting any internet. I can make calls or send messages and I see some bars as well but not able to connect to internet or turn on wifi calling. And when ever i come home and connect to wifi I don't get any internet. After restarting wifi is working again. What should I have to do now? Will changing to different carrier solve the issue?

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      Shorty25

      Constellation

      08-5-2026 11:04 PM

       

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      Having the same exact issue. Since UI update. My phone constantly is looking mobile network, dropped calls, no I coming or outgoing calls. Can text via wifi enabled. Mostly happens alrund 330pm cst and 7pm cst. Tech support with att tested all avenues and said everything talks to the phone just fine. They had be reset mobile networks, sent new esim thru and still have the issue, they said I would need a new device at this point. They said Samsung s23 and older they've had so many calls on about this issue but I have a s25 ultra so they thought that was unusual. And of course the 1 year warranty just went out 3-4 weeks ago. So it's file an insurance claim or upgrade phone unfortunately. Good thing we have att next up so after 12 months we can upgrade for the price of the tax on the phone and whatever the new monthly phone payment will be. Sucks because there's nothing wrong with the phone except it won't stay connect to the mobile voice network.
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      08-7-2026 09:59 PM

       

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      I am having the exact same issue with at&t. Did you find a fix?

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      Shorty25

      Constellation

      08-7-2026 10:05 PM

       

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      Nope. They said insurance claim at this point. At the att store as we speak to upgrade since I'm due for an upgrade now anyway. Cheaper than paying than the insurance claims and still paying the same amount for the phone a month. Just gotta pay the tax on it which is cheaper than filing a claim
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      08-7-2026 10:23 PM

       

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      Thanks for the reply. I can't afford an upgrade or anything. Looks like I'm SooL

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      Timdogg55

      Asteroid

      08-6-2026 04:31 PM

       

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      This is from the 8.5 update trust me, I had and s23 ultra and blamed everything on my carrier three network but this happened instantly after I updated to 8.5 my sim worked perfect in other phones I ended up upgrading my phone I bought the s25 ultra and I have not updated to 8.5 out of fear of this happening again and to confirm this my wife has an s23 ultra and her phone was working perfect until today when she accidentally updated her phone to 8.5 I tried everything with my phone changed sims esims reinstalled a fresh version of 8.5 forced lte factory reset network reset, and now since my wife's phone has gone the same way after the 8.5 update it's confirmed the update messes with the phones, so if anybody is reading this do not update to 8.5 if you did not already. 

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      08-7-2026 10:37 PM

       

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      Did you ever find a fix? I'm dealing with the same issue with at&t and nothing has worked

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      lionbux

      Asteroid

      08-8-2026 01:43 PM

       

      in

       

      I have a s24 ultra same issue, i live in argentina i tried a e sim and a new sim card.
      I have same error able to make call but not internet i place the sim in other phone and it works fine. SAMSUNG NEEEDS TO ADDRESS THIS.