Original topic:
Finding original owner account while actively using
(Post creation time:
07-24-2026 09:34 AM
)
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goodwitchGW
Constellation
I have a s25u its unlocked and im actively usig the phone as we speak ove owned this phone for about 2 years now bought as a gift from my cousin
Im searching to figure out how i check the original account information that i signed up with PRIOR to possible factory resetting.
I believe i have inadvertently downloaded some type of development / program building / drawing software that has caused undesired and unwanted issues to my cross device and or smart
Device enviroment
I was given a drawing tablet by my good friend at the time : it.was brand new and excitedly i downloaded this software to use with- as it advertised ( all platforms and devices )
I was assisted to temporarily turn off my PCs firewall when doing the software download. Um then i also attempted using my phone and adjusted several settings and so forth.... well this software i believe is whats created several customized and vertual applications . (my uneducated attempts to understsnd chnaged things over the last year) i dont and havent downloaded software or programs on a phoke or device really ever since the 90s so im nervous im going to mess something up.
How do i just find the original account?
If i sign out of my samsung and google accounts and reset after would it still prompt for them?
Can i just factory reset and use the screen lock i currently use ?
If not how do i check for the original accounts prior to resetting to insure the information is uptodate and i dont get locked out .
AAbbott
Honored Contributor
07-24-2026 11:09 AM
in
If you want to sign in with a different Google and/or Samsung account, you will have to log out of both accounts prior to resetting, or you will not be able to sign in with any different accounts.
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LongHiker
Galactic Samsung Care Ambassador
07-24-2026 01:02 PM
in
@goodwitchGW You will need to have your cousin logout and delete his accounts on your phone. It would be zero device security if you could just simply replace the current accounts with your own.
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AAbbott
Honored Contributor
07-24-2026 01:14 PM
in
I believe they said their cousin bought the phone for them as a gift and they originally logged in with their own account to set it up and now just can't remember which email they used to set it up.
LongHiker
Galactic Samsung Care Ambassador
07-24-2026 01:22 PM
in
@AAbbott Seems to conflict with the title of their post about finding the original owner account.
AAbbott
Honored Contributor
07-24-2026 01:26 PM
in
I don't normally go by the title. Their content explained that they are the original owner and just can't remember which account they logged in with. Either way, if the cousin was the original owner, and set it up they would, of course have to log out. If the OP is the original owner, (and obviously, admittedly, not tech savvy), then my comment stands.
goodwitchGW
Constellation
07-26-2026 12:44 AM
in
They told me if was ready to go and handed it to me it was bought on his mobile account and i am the user/owner
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AAbbott
Honored Contributor
07-26-2026 01:40 AM
in