Hey there @chenie, welcome to the Samsung Community & thanks for posting about this! I understand how frustrating it is to have your S24 shut completely off on you without warning, especially since your battery status is totally fine.
Let's look at a few common troubleshooting steps to see if we can resolve this issue. Please try these four steps in order:
Turn off Auto Optimization: (As @Chummy128 has also stated) Check Settings > Device care > Auto optimization to ensure Auto restart isn't running on a glitchy schedule.
Boot into Safe Mode: Press and hold the Power off icon on your screen until the Safe Mode prompt appears. If your device runs smoothly in this mode, a recently installed or updated app is likely causing the problem. For a step-by-step guide on using Safe Mode, check out Samsung's official support article here.
Scan Error Logs: Launch the Samsung Members app and head to Diagnostics > Power restart status, to see if a specific error is being logged.
Reset Configurations: Go to Settings > General management > Reset > Reset all settings to refresh your OS layout.
Hey there @chenie, welcome to the Samsung Community & thanks for posting about this! I understand how frustrating it is to have your S24 shut completely off on you without warning, especially since your battery status is totally fine.
Let's look at a few common troubleshooting steps to see if we can resolve this issue. Please try these four steps in order:
Turn off Auto Optimization: (As @Chummy128 has also stated) Check Settings > Device care > Auto optimization to ensure Auto restart isn't running on a glitchy schedule.
Boot into Safe Mode: Press and hold the Power off icon on your screen until the Safe Mode prompt appears. If your device runs smoothly in this mode, a recently installed or updated app is likely causing the problem. For a step-by-step guide on using Safe Mode, check out Samsung's official support article here.
Scan Error Logs: Launch the Samsung Members app and head to Diagnostics > Power restart status, to see if a specific error is being logged.
Reset Configurations: Go to Settings > General management > Reset > Reset all settings to refresh your OS layout.
Selected Answer
SamsungModerator1
Community Manager
08-16-2026 04:25 PM
in
Hey there @chenie, welcome to the Samsung Community & thanks for posting about this! I understand how frustrating it is to have your S24 shut completely off on you without warning, especially since your battery status is totally fine.
Let's look at a few common troubleshooting steps to see if we can resolve this issue. Please try these four steps in order:
Turn off Auto Optimization: (As @Chummy128 has also stated) Check Settings > Device care > Auto optimization to ensure Auto restart isn't running on a glitchy schedule.
Boot into Safe Mode: Press and hold the Power off icon on your screen until the Safe Mode prompt appears. If your device runs smoothly in this mode, a recently installed or updated app is likely causing the problem. For a step-by-step guide on using Safe Mode, check out Samsung's official support article here.
Scan Error Logs: Launch the Samsung Members app and head to Diagnostics > Power restart status, to see if a specific error is being logged.
Reset Configurations: Go to Settings > General management > Reset > Reset all settings to refresh your OS layout.
Let us know how it goes!
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Chummy128
Comet
08-16-2026 03:15 PM
in
SamsungModerator1
Community Manager
08-16-2026 04:25 PM
in
Hey there @chenie, welcome to the Samsung Community & thanks for posting about this! I understand how frustrating it is to have your S24 shut completely off on you without warning, especially since your battery status is totally fine.
Let's look at a few common troubleshooting steps to see if we can resolve this issue. Please try these four steps in order:
Turn off Auto Optimization: (As @Chummy128 has also stated) Check Settings > Device care > Auto optimization to ensure Auto restart isn't running on a glitchy schedule.
Boot into Safe Mode: Press and hold the Power off icon on your screen until the Safe Mode prompt appears. If your device runs smoothly in this mode, a recently installed or updated app is likely causing the problem. For a step-by-step guide on using Safe Mode, check out Samsung's official support article here.
Scan Error Logs: Launch the Samsung Members app and head to Diagnostics > Power restart status, to see if a specific error is being logged.
Reset Configurations: Go to Settings > General management > Reset > Reset all settings to refresh your OS layout.
Let us know how it goes!
AAbbott
Honored Contributor
08-16-2026 04:34 PM
in
Did you download any new apps about a month ago? If you did, is it running background tasks that could be causing glitches?
0 likes