Original topic:
[Galaxy S24] Phone shutting off randomly
(Post creation time:
09-13-2026 03:16 AM
)
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T
TheCursed
Asteroid
Ok, this has happened twice now, but the first incident: I had just got off the phone talking with the wife while sitting in the car and at 16% battery, the phone just shut off. Powered down normally. I hooked the charger to it while on my way home, which takes about 15 minutes. Tried powering it on and still said 0% battery. Then the screen flashed green a couple times and I noticed lines going across only when it flashed green. Then a circle with a lightning bolt comes on the screen with 0% underneath it. Got in the house, held all buttons down, screen turns blue with directions how to force reboot. Followed those directions, phone came on, rebooted but still said 0%. Put on charge, charged to 100% and was fine til it repeated today while on phone with my son. Battery health says its healthy so I have no idea what is wrong. Please help!!
Selected Answer
SamsungModerator1
Community Manager
09-14-2026 03:26 PM
in
Force a hard reboot: Next time it freezes, hold the Volume Down + Power buttons together for 10 seconds until it vibrates.
Calibrate the battery: Let the phone drain completely to 0%, then plug it into a wall outlet and charge it to 100% without using it.
Test in Safe Mode: Power off completely. Hold the Power button until the logo appears, then immediately switch to holding the Volume Down button until it finishes restarting. This disables third-party apps to see if one is causing the green lines. You can find a detailed guide to booting your device into Safe Mode here.
Send an error report: If it happens again, open the Samsung Members app, tap Support, and send an error report so our tech team can check the system logs.
Did the green lines disappear completely once the phone booted into Safe Mode?
Are you currently using an official Samsung charging brick and cable?
Did this behavior start right after a specific app installation or a system update?
We look forward to your response!
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ThePixel
Asteroid
09-13-2026 03:21 AM
in
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TheCursed
Asteroid
09-13-2026 03:22 AM
in
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ThePixel
Asteroid
09-13-2026 03:33 AM
in
meself
Honored Contributor
09-13-2026 03:27 AM
in
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TheCursed
Asteroid
09-13-2026 03:28 AM
in
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meself
Honored Contributor
09-13-2026 03:29 AM
in
ThePixel
Asteroid
09-13-2026 03:30 AM
in
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userRNJWieVora
Cosmic Ray
09-13-2026 02:34 PM
in
TheCursed
Asteroid
09-28-2026 05:47 PM
in
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TheCursed
Asteroid
09-28-2026 05:50 PM
in
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GeneGJr
Constellation
09-13-2026 04:32 PM
in
0 likes
SamsungModerator1
Community Manager
09-14-2026 03:26 PM
in
Force a hard reboot: Next time it freezes, hold the Volume Down + Power buttons together for 10 seconds until it vibrates.
Calibrate the battery: Let the phone drain completely to 0%, then plug it into a wall outlet and charge it to 100% without using it.
Test in Safe Mode: Power off completely. Hold the Power button until the logo appears, then immediately switch to holding the Volume Down button until it finishes restarting. This disables third-party apps to see if one is causing the green lines. You can find a detailed guide to booting your device into Safe Mode here.
Send an error report: If it happens again, open the Samsung Members app, tap Support, and send an error report so our tech team can check the system logs.
Did the green lines disappear completely once the phone booted into Safe Mode?
Are you currently using an official Samsung charging brick and cable?
Did this behavior start right after a specific app installation or a system update?
We look forward to your response!
TheCursed
Asteroid
09-28-2026 05:51 PM
in
0 likes